SHARING OF INFORMATION
Functionalab collects information that you provide us or that we learn about you from your use of functionalab.com. For example, you may provide information to functionalab.com when you register, sign-in, search, add items to your shopping cart, answer our Personalized Nutrition Program questionnaire, participate in a survey, request our e-mail newsletters, or communicate with Functionalab’s Customer Care.
Your name, address, phone number, e-mail address, answers to our Personalized Nutrition Program questionnaire, and personal shopping and product preferences will not be shared with any third parties except under legal subpoena or to complete a transaction when you request to purchase items in your shopping bag.
Functionalab or its authorized service providers may track aggregate traffic patterns throughout functionalab.com. We may use aggregated statistical information to describe our customer audience, products and services, and to develop partnerships with third parties to offer products and services, which we believe our customers may be interested in.
QUALITY CUSTOMER EXPERIENCE
Functionalab is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your online experience. You can tell us what you think by sending us an e-mail. See our Customer Care section.
THE SECURITY OF YOUR PERSONAL INFORMATION IS VERY IMPORTANT TO US
OUR PRIVACY AND SECURITY POLICY MAY CHANGE OVER TIME
THE TYPE OF INFORMATION WE COLLECT ABOUT YOU
Functionalab collects information that you provide us or that we learn about you from your use of functionalab.com. We receive and store information you enter on functionalab.com or give us in any other way. For example, you may provide information to functionalab.com when you register, sign in, search, answer our Personalized Nutrition Program questionnaire, add items to your shopping cart, participate in a survey, request our e-mail newsletters, or communicate with Functionalab’s Customer Care department. As a result of those actions, you might supply us with such information as your name, address, phone number, e-mail address, and personal shopping and product preferences. We also automatically receive and store certain types of information whenever you visit functionalab.com. The personal information collected in our Personalized Nutrition Program questionnaire will remain confidential and will not be shared with any third party. This information will be securely stored and used solely for purposes related to your Personalized Nutrition Program.
HOW WE USE INFORMATION ABOUT YOU
We use information we have collected about you to provide you with the very best health and beauty news, products and services, and shopping experience. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so. We do not partner with or have special relationships with any ad server companies.
We may share your personal information to third parties or affiliates of Functionalab whom we have contracted to perform services on our behalf. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.
We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition, as discussed further below.
We try to provide you with the information you need to make informed, reasonable choices with respect to how functionalab.com uses or shares your information. Functionalab collects and uses your personal information in several ways:
Functionalab, or its authorized service providers, may observe activities, preferences and transactional data (such as your IP address, browser type and operating system) relating to your use of functionalab.com. We may use this collected or logged information in order to provide better service, to facilitate our customers' use of the website, to track usage of the website, and to address security hazards. Functionalab, or its authorized service providers, may use this information to track aggregate traffic patterns throughout functionalab.com. We may use aggregated statistical information to describe our customer audience, products, and services, as well as to develop partnerships with third parties to offer products and services in which we believe our customers will be interested.
PASSWORD FOR YOUR ONLINE ACCOUNT
When setting up an online account on our website, you will be asked to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created. After providing your password, you can edit or delete your information at any time through the "My Account" page.
If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register. If you request to have your password emailed to you, your credit card information will be automatically deleted from your profile for your protection.
COOKIES AND PIXEL TAGS
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our website. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.
Remember what items are in your Shopping Bag
Recognize you when you return to our website
Study how our customers navigate through our website and which products they request in site searches
We also use pixel tags (tiny graphic images) to tell us what parts of our website you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a readable format and lets us know when you have opened an email message from us.
LINKS TO THIRD-PARTY SITES AND WEBSITES CONTAINING FUNCTIONALAB BRANDING
functionalab.com may contain links to third-party sites. Please be aware, however, that Functionalab is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours.
ACCESSING YOUR PERSONAL INFORMATION
You can change your contact preferences at any time by following the instructions on functionalab.com. Keeping your account information accurate and up-to-date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate, or not current, please follow the instructions on functionalab.com to correct your account information online.
MERGERS AND ACQUISITIONS
If Functionalab should ever merge with another company, or if Functionalab should decide to buy another business, or sell or reorganize part or all of Functionalab’s business, Functionalab may be required to disclose your personal information to prospective or actual purchasers and other parties. If these types of transactions occur, Functionalab will obtain appropriate protections for information disclosed.
The Functionalab and functionalab.com names and logos are trademarks of Functionalab. Other featured words or symbols, used to identify the source of merchandise or services, may be the trademarks of their respective owners.
75 Queen St. #1400
Canada H3C 2N6
Last revised August 2009